The e-commerce sector has voiced strong support for the introduction of a simplified and streamlined tolling system specifically tailored for logistics routes, citing its potential to significantly enhance delivery efficiency and reduce transportation costs. Leading companies and industry bodies have urged the government to develop a uniform toll structure with reduced delays and predictable toll charges across key freight corridors. They argue that the current system, which involves multiple toll plazas, variable rates, and occasional manual interventions, creates logistical friction and affects the speed and reliability of last-mile deliveries.

Industry representatives have proposed the implementation of dedicated “logistics corridors” with integrated toll management systems using advanced digital technologies such as GPS-based tracking, centralized billing, and consolidated FASTag accounts for commercial fleets. These enhancements would not only reduce idle time at toll plazas but also provide real-time cost transparency and help e-commerce players plan more efficiently. Suggestions also include monthly toll caps for high-frequency routes, discounted rates for certified logistics operators, and automated dispute resolution mechanisms to address toll charge anomalies.

Government authorities, including the Ministry of Road Transport and Highways and the National Highways Authority of India (NHAI), have acknowledged the proposals and indicated willingness to work with the logistics and e-commerce sectors to pilot simplified toll solutions. This aligns with India’s broader goals of enabling faster, more reliable supply chains and improving infrastructure support for the digital economy. If adopted, these reforms could transform highway logistics into a more efficient backbone for India’s growing e-commerce ecosystem.