Understanding Inactive UAN.

• UAN (Universal Account Number) may be marked inactive due to long periods of inactivity.
  
• Inactivity generally occurs when there are no contributions for over 36 months.
  
• An inactive UAN cannot be used for online claims or access.
  
• The account may still earn interest if it has not yet become inoperative.
  
• Inactive status limits access to EPFO’s online services until reactivated.
  

Reactivating the UAN.

• Visit the EPFO Unified Portal and choose the “Activate UAN” option.
  
• Enter details such as UAN, name, date of birth, mobile number, and Aadhaar or PAN.
  
• Submit the request and verify with the OTP sent to the registered mobile number.
  
• Upon successful verification, the UAN is reactivated for online use.
  
• If a mobile number is outdated, contact EPFO to update it manually.
  

Claim Through Offline Method.

• Download Form 19 (EPF withdrawal), Form 10C (for pension), or Form 31 (advance).
  
• Fill the form manually with correct personal and employment details.
  
• Attach a cancelled cheque with your name printed on it.
  
• Provide self-attested copies of Aadhaar and PAN card.
  
• Submit the complete set to the concerned EPFO regional office.
  

Employer Attestation Requirement.

• If UAN is inactive or KYC is not updated, employer attestation is mandatory.
  
• The employer verifies the details and signs/stamps the claim form.
  
• EPFO accepts claims only if the employer verification is complete and authentic.
  
• Retired or jobless individuals should approach their last employer for assistance.
  
• Employer help may also be needed to re-link the mobile number or update details.
  

Follow-Up and Grievance Handling.

• Track offline claim status by contacting the regional EPFO office.
  
• Use the EPFiGMS grievance portal to complain if delayed.
  
• Visit the nearest EPFO office with ID proof and UAN details if needed.
  
• Keep copies of all forms, receipts, and acknowledgments for the record.
  

Ensure the bank account linked with UAN is active for receiving funds.