On-Spot Grievance Redressal Toll plazas are required to maintain a complaint register for user issues. Users can report overcharging, wrong deductions, or lane mismanagement on-site. A toll supervisor is designated to address and resolve such complaints. In most...
Based on Road Ownership and Type Toll plazas are classified as national, state, or private depending on the road type. National highway toll plazas are managed under the authority of NHAI. State highway toll plazas are governed by respective state road agencies....
Public-Private Partnership (PPP) Model Toll projects are commonly awarded under the Public-Private Partnership framework. Private players invest in construction, operation, and maintenance of road infrastructure. In return, they are granted the right to collect tolls...
Variation Based on Road Type Toll rates differ between national highways, state highways, and expressways. National highways have standardized toll policies under central rules. State highways follow their respective state government toll guidelines. Access-controlled...
Surveillance and Camera Systems Toll plazas are equipped with high-resolution CCTV cameras for real-time monitoring. Automatic Number Plate Recognition systems track vehicle movement. Cameras record entry and exit of vehicles to prevent toll evasion. Surveillance data...
Government and Emergency Vehicles Vehicles owned by the President of India and Vice President are exempt. Exemptions apply to vehicles of Governors and Lieutenant Governors. Armed forces and paramilitary vehicles on official duty are not charged toll. Fire brigades...
Existence of Urban Toll Plazas Yes, some toll plazas are located within or near city limits. These usually apply to ring roads, bypasses, or elevated express corridors. Tolling in cities is often limited to access-controlled infrastructure. Urban tolls are typically...
Total Toll Revenue in Recent Years India’s toll revenue reached approximately ₹72,931 crore in the financial year 2024–25. This was a significant increase from ₹64,809.86 crore in FY 2023–24. The growth reflects expansion of tolled road networks and rising vehicle...
Definition of Concession Period A concession period is the time allotted to a private operator to manage a toll road. It includes the phases of construction, operation, and toll collection. The duration is pre-defined in the concession agreement. The period allows...
Refund in Case of Technical Errors Toll may be refunded if wrongly deducted due to a system malfunction. Errors in FASTag scanning may lead to incorrect toll charges. Refund requests can be raised with the issuing bank or wallet provider. A transaction ID and vehicle...