The Ministry of Corporate Affairs has introduced a specialized online portal to address public complaints related to Nidhi companies, marking a significant step toward strengthening consumer protection in this sector. This centralized digital platform allows depositors and customers to register grievances about delayed payments, mismanagement, or regulatory violations by Nidhi firms. The move comes amid rising concerns about some companies failing to meet repayment obligations or comply with deposit norms.  

The portal features a streamlined complaint resolution mechanism with defined timelines for acknowledgment and redressal. Complainants can track their grievance status in real-time while regulators gain better oversight of recurring issues across different Nidhi companies. The system automatically escalates unresolved cases to regional Registrar of Companies offices for further action. Early data shows the portal receiving over 200 complaints within its first week of operation, primarily concerning deposit repayments and interest payments.  

Industry observers welcome this transparency initiative but caution about potential misuse. The government has implemented verification protocols to filter frivolous complaints while ensuring genuine grievances receive prompt attention. The portal also includes an educational section guiding users about their rights and Nidhi companies’ regulatory obligations. This development complements recent efforts to professionalize the sector, including proposed reforms to capital requirements and governance standards for these mutual benefit societies.