Refund in Case of Technical Errors

• Toll may be refunded if wrongly deducted due to a system malfunction.
  
• Errors in FASTag scanning may lead to incorrect toll charges.
  
• Refund requests can be raised with the issuing bank or wallet provider.
  
• A transaction ID and vehicle details are required for verification.
  
• If found valid, the excess amount is credited back to the source account.
  

Refund Due to Wrong Categorization

• If a vehicle is wrongly classified into a higher toll category, a refund is possible.
  
• Evidence such as vehicle registration certificate must be presented.
  
• The toll operator or supervising authority verifies the claim.
  
• If the misclassification is confirmed, the overcharged amount is refunded.
  
• A formal complaint must be submitted within a stipulated time frame.
  

Duplicate Deductions and Double Charges

• Refunds are allowed in cases where toll is charged more than once for the same trip.
  
• This can occur due to delayed FASTag updates or multiple lane entries.
  
• Users can raise a dispute with their bank or toll service provider.
  
• Duplicate deductions are typically reversed after review.
  
• The user must provide timestamps and toll location details.
  

Cancellation or Incomplete Journey

• Refunds may be granted if a vehicle enters and exits from the same toll booth.
  
• This applies when a journey is canceled shortly after toll entry.
  
• The driver must explain the reason for return and provide trip records.
  
• Manual correction may be processed at the toll plaza or via helpdesk.
  
• Such refunds are subject to discretion and not guaranteed in all cases.
  

Non-Applicability in General Use

• Toll tax is generally not refundable once the service is availed.
  
• Refunds are not permitted for delays, congestion, or route dissatisfaction.
  
• Exempted vehicles charged by mistake must report immediately for correction.
  
• Toll refunds are governed by toll operator and NHAI rules.
  
• All requests are subject to scrutiny and proof of genuine error.