Surveillance and Camera Systems

• Toll plazas are equipped with high-resolution CCTV cameras for real-time monitoring.
  
• Automatic Number Plate Recognition systems track vehicle movement.
  
• Cameras record entry and exit of vehicles to prevent toll evasion.
  
• Surveillance data is stored and reviewed periodically for irregularities.
  
• Visual records help in dispute resolution and enforcement actions.
  

Electronic Toll Collection Data

• Electronic systems track all toll transactions and vehicle classifications.
  
• FASTag data is logged with timestamp, location, and payment confirmation.
  
• Centralized software flags duplicate or suspicious entries.
  
• Each transaction is verified for consistency with the vehicle category.
  
• Data analytics tools are used to detect unusual toll collection patterns.
  

On-Site Audits and Inspections

• NHAI and state authorities conduct periodic audits of toll operations.
  
• Surprise inspections are carried out to ensure rule enforcement.
  
• Auditors verify staff procedures, ticket logs, and daily collections.
  
• Maintenance of toll booths and signage is also checked.
  
• Reports are generated with recommendations and compliance ratings.
  

Monitoring by Regional Control Centers

• Many toll plazas are linked to highway control centers for live oversight.
  
• These centers receive real-time feeds from toll booths and surveillance units.
  
• They coordinate with on-ground teams during emergencies or violations.
  
• Control centers issue alerts in case of technical failures or revenue mismatch.
  
• The centralized system helps in standardizing toll operations nationwide.
  

Penalty and Enforcement Mechanisms

• Non-compliance may result in fines or suspension of toll operations.
  
• Operators are liable for overcharging, equipment failure, or data manipulation.
  
• Vehicles violating toll laws may be stopped or blacklisted.
  
• Toll operators must maintain grievance registers and address complaints.
  
• Enforcement teams take corrective actions based on monitoring findings.