Identify the Issue and Gather Information

• Confirm the toll deduction by reviewing your transaction history or receipt.
  
• Check for discrepancies such as double deductions, incorrect vehicle classification, or overcharging.
  
• Note down details such as toll plaza location, date, time, and the amount deducted.
  
• If using FASTag, verify the balance and transaction details through your linked bank or wallet account.
  
• Keep a record of your vehicle’s registration number, FASTag number, and payment reference number.
  

Contact the Toll Operator or Plaza Helpdesk

• Visit the toll plaza’s helpdesk or customer service counter immediately after the deduction.
  
• Provide all the relevant details, including your vehicle number, toll booth details, and transaction record.
  
• Request an explanation of the charge and ask for a correction if applicable.
  
• Most toll plazas have on-site staff trained to handle complaints and provide immediate resolutions.
  
• You may be asked to fill out a complaint form or provide proof of the error.
  

Raise the Complaint with FASTag Issuing Bank or Wallet Provider

• For electronic toll deductions via FASTag, contact your FASTag issuing bank or e-wallet service provider.
  
• Share the transaction details and explain the excess toll charge.
  
• Banks or wallet providers have dedicated support teams to resolve issues related to toll deductions.
  
• They may initiate an investigation and reverse the excess charge if the error is verified.
  
• You can raise a complaint through their mobile app, customer service number, or website.
  

File a Complaint with NHAI or State Authorities

• If the toll plaza or FASTag service provider fails to resolve the issue, escalate the matter to the National Highways Authority of India (NHAI) or the relevant state road authority.
  
• NHAI provides a grievance redressal system for issues related to national highways and toll operations.
  
• You can file a complaint through the NHAI website, toll plaza contact forms, or dedicated toll helplines.
  
• Include all supporting documents, such as transaction records, your complaint submission history, and any correspondence with the toll operator.
  

Follow Up and Monitor the Resolution

• After submitting your complaint, request a tracking or reference number for follow-up.
  
• If no resolution is provided within the stipulated time frame, escalate the issue to higher authorities.
  
• Some states and NHAI offer online tracking of complaints to monitor their status.
  
• If the complaint remains unresolved, you can seek legal recourse or approach consumer forums for further action.
  
• Be patient, as some complaints may take time to resolve, especially those involving third-party contractors or technical issues.