Purpose of raising a grievance on the portal
The grievance mechanism on the income tax portal allows taxpayers to report issues related to tax filings, processing errors, refunds, or technical problems. It ensures formal redressal by the department.

• Used when returns are processed incorrectly or refunds are delayed
  
• Helpful for issues related to TDS mismatch, login problems, or notice errors
  
• Provides a formal platform for escalating unresolved problems
  
• Acknowledged and resolved through an official communication channel
  

Logging into the income tax e filing portal
To raise a grievance, the company must first log in to the income tax portal using its PAN credentials. Authorized signatories or representatives can access the dashboard.

• Visit the official income tax e filing website
  
• Enter PAN, password, and complete OTP verification if required
  
• Ensure login is done by the person authorized to act for the company
  
• Navigate to the dashboard for grievance-related services
  

Navigating to the grievance section
The grievance module is located under the e filing services on the dashboard. It includes submission, tracking, and reply options for pending requests.

• Click on the ‘Grievance’ or ‘Submit Grievance’ option under services
  
• Choose the relevant module such as refund, rectification, or TDS
  
• A dropdown menu will offer subcategories based on the issue type
  
• Selecting the right issue category speeds up response time
  

Filling in grievance details accurately
Accurate and complete information must be provided in the grievance form. Supporting documents or screenshots can also be uploaded for clarity.

• Mention the assessment year and form or order number involved
  
• Describe the problem clearly within the word limit
  
• Attach supporting files like ITR V, notices, Form 26AS, or emails
  
• Use the remarks section to add any relevant explanation or reference
  

Submission and acknowledgment of grievance
After completing the grievance form, the taxpayer must submit it for review. An acknowledgment number is generated for tracking the status of the complaint.

• Click on ‘Submit’ after verifying the details entered
  
• An acknowledgment number is generated immediately
  
• Email and SMS alerts are sent to the registered contact details
  
• This number is used for tracking the resolution status
  

Tracking and responding to grievance updates
Grievance status can be checked through the portal using the acknowledgment number. The department provides updates on progress and resolution through the system.

• Go to the ‘View Grievance Status’ option under services
  
• Enter the acknowledgment number or search by date
  
• Track whether the grievance is pending, resolved, or requires action
  
• Respond to any additional information requests through the portal
  

Escalation in case of no response or unsatisfactory reply
If the grievance is not resolved within a reasonable period, it may be escalated to higher authorities or refiled with a detailed explanation.

• Wait for the standard resolution period before escalating
  
• Refile the grievance with additional references or documents
  
• Use the e Nivaran section for systemic or unresolved grievances
  
• Contact the assessing officer if urgent attention is required