How to Raise Grievances Related to PAN in India

If you face issues related to PAN (Permanent Account Number) such as delays, incorrect details, or service complaints, you can raise a grievance through various official channels. The Income Tax Department and PAN service providers like NSDL (Protean) and UTIITSL offer dedicated platforms for grievance resolution.

• Through the Income Tax e-Filing Portal

• Visit  and log in using your PAN.

• Navigate to ‘Grievances’ → ‘Submit Grievance’ from the main dashboard.

• Select the category: PAN services, e-Filing, refunds, or profile-related issues.

• Fill in the details, attach supporting documents, and submit the complaint.

• Through NSDL (Protean) for PAN Issues

• Visit and go to Customer Care/Contact Us.

• Use the ‘PAN Grievance Module’ or email at tininfo@nsdl.co.in for resolution.

• Mention your PAN, acknowledgment number, issue description, and contact info.

• You can also call NSDL helpline: 020 – 27218080 for PAN-related queries.

• Through UTIITSL for PAN Services

• Visit https://www.pan.utiitsl.com and select ‘Grievance Redressal’.

• Choose PAN grievance type and provide your application number or PAN.

• Email complaints can also be sent to utiitsl.gsd@utiitsl.com.

• UTIITSL helpline number: 1800 22 0306 (Toll-Free) is available for assistance.

• Track Your Grievance Status

• On the e-Filing portal, go to ‘Grievance Status’ under the Grievances section.

• Enter the ticket/reference number received at the time of submission.

• You’ll be able to view status, actions taken, and officer remarks.

• Follow up through the same channel if the issue remains unresolved.

• Tips for Effective Grievance Submission

• Always mention your correct PAN and contact details for verification.

• Attach supporting documents such as application receipts, screenshots, or email trails.

• Use precise and polite language to describe your issue for faster redressal.

• Save a copy of the acknowledgment and check your email/SMS for updates.