Policy Formulation and Regulation

• NHAI sets the policies for toll collection on national highways.
  
• It defines rules under the National Highways Act and related guidelines.
  
• Toll rates and exemptions are framed and notified by NHAI.
  
• It ensures compliance with central government directives.
  
• Amendments to toll rules are periodically reviewed and updated by NHAI.
  

Toll Plaza Development and Supervision

• NHAI plans and approves the locations of toll plazas.
  
• It oversees the design, layout, and infrastructure of toll stations.
  
• It ensures uniform signage, lane structure, and safety at toll points.
  
• Toll plaza operations are regularly monitored for efficiency.
  
• NHAI assigns roles to contractors and monitors their service quality.
  

Concession Agreements and Private Partnerships

• NHAI awards contracts to private firms for road construction and toll collection.
  
• It signs Build-Operate-Transfer and Hybrid Annuity Model agreements.
  
• Toll periods, return on investment, and maintenance responsibilities are defined.
  
• NHAI ensures that private partners follow toll guidelines strictly.
  
• Contract enforcement and penalty clauses are managed by NHAI.
  

Revenue Monitoring and Transparency

• NHAI tracks toll revenue collected from various plazas nationwide.
  
• It uses digital systems to monitor toll collection in real-time.
  
• Audit mechanisms are in place to prevent revenue leakage.
  
• NHAI ensures accurate financial reporting by toll operators.
  
• Data is analyzed to assess trends, compliance, and performance.
  

Technology Integration and Upgradation

• NHAI implements modern tolling systems such as FASTag.
  
• It supervises the digital infrastructure for contactless toll payment.
  
• Centralized servers and electronic records are managed under its authority.
  
• NHAI supports automation and innovations in tolling technology.
  
• It promotes uniform systems across all toll plazas for consistency.