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 Who is responsible for toll collection in India?

Central Government Authorities

  • The National Highways Authority of India is the main body for toll collection on national highways.
  • It operates under the Ministry of Road Transport and Highways.
  • It manages toll policies, rates, and contracts for national infrastructure.
  • It oversees public-private partnership toll projects.
  • It ensures legal and regulatory compliance for toll operations.

State Government Bodies

  • State Road Development Corporations manage toll collection on state highways.
  • They implement toll systems under state infrastructure policies.
  • State authorities issue contracts for toll operation on regional roads.
  • They determine toll rates based on local road projects.
  • They coordinate with local police and enforcement bodies.

Private Concessionaires

  • Toll contracts are often awarded to private companies under agreements.
  • These firms build, operate, and maintain road stretches for fixed terms.
  • They are allowed to collect tolls to recover project costs.
  • They follow guidelines and performance standards set by the government.
  • Periodic audits are conducted to check compliance and revenue records.

Highway Traffic Management Teams

  • On-ground toll operations are handled by trained staff and supervisors.
  • They manage vehicle movement and collect toll charges.
  • Staff ensure proper entry of vehicle details at toll booths.
  • They handle daily toll transactions and resolve driver queries.
  • They follow strict procedures for accuracy and security.

Technology and Monitoring Agencies

  • Specialized agencies manage electronic toll systems and backend processing.
  • They oversee the functioning of digital toll platforms and records.
  • Surveillance teams monitor real-time toll booth operations.
  • Technology service providers ensure toll gates run smoothly.
  • Central servers maintain toll payment history and traffic data.

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